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Claims Magazine spoke with Attorney Deborah A. Lujan to learn about what can and can't be used in court when it comes to social networking.

The insurance industry is ablaze with news about how new technologies are transforming the insurance value chain. Insurers are actively looking to leverage appropriate technologies from agency and sales to underwriting and billing to claims handling.

Claims Magazine is twittering every day about breaking news and timely topics -- not to mention keeping readers up to date on what's being posted on claimsmag.com.

Research says that 57 percent of agents use at least one social media tool to interact with other professionals, and 59 percent use social media to network with clients and prospects. Which of these tools is right for you?

Social commerce is not just for product sales; it's for relationship sales, and who knows more about building relationships than independent agents?

The Patient Protection and Affordable Care Act and state-based health insurance exchanges will bring significant changes to the health care marketplace. Agents will need to reinvent themselves to survive in this new and transforming environment. Fortunately, opportunities abound.

Provider Insurance, a technology-driven insurance agency, is profiled.

Catastrophe management is nothing less than the true test of the insurer's capacity to marshal resources to fulfill the promise that a policy implies.