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The insurance industry is ablaze with news about how new technologies are transforming the insurance value chain.  Insurers are actively looking to leverage appropriate technologies from agency and sales to underwriting and billing to claims handling. 

This article will explore several key technologies that insurers are pursuing to provide even more cost effective, efficient and flexible service to their policyholders. What are some of these technologies, what and where can they bring value, what issues, risks or pitfalls do they raise that insurers need to remain aware of?

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