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Change your traditional marketing and customer relationships with HootSuite.

According to the U.S. Census Bureau, more than two-thirds of the nation's population currently participate in various social networking Internet sites.

The use of social media by surplus lines insurers and agents to promote business is advertising, a legal expert explains in a National Underwriter special feature this week.

Despite the casual nature of social media sites such as Facebook and LinkedIn, the use of social media is subject to state insurance laws that govern advertising and unfair trade practices.

Despite the casual nature of social media sites such as Facebook and LinkedIn, the use of social media is subject to state insurance laws that govern advertising and unfair trade practices.

For agents and brokers who primarily deal with "standard" property-casualty coverages, it is more important than ever to recognize professional liability exposures that may be lurking in even your oldest accounts.

Chris Amrhein writes about what the consumer wants and how the industry should provide for the customer, such as ATT&T after caving and giving its customers a free upgrade when the new iPhone hit stores.

Our business and social worlds are being transformed right before our eyes.