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More than 80 percent of agencies have some level of agency management automation, but almost half of those agencies use outdated or old technologies which are not fully integrated, according to a recent SMA report.

Across the country, insurers' IT departments are waging battles on many fronts. Rapidly changing business needs, new regulatory demands, and aging legacy systems all require time and personnel.

As Tech Decisions celebrates its 10th anniversary, the editors have selected the 10 top technology trends the insurance industry has experienced over the last decade.

Insurers might be looking for ways to trim expenses throughout their operations today, but it's still full speed ahead for policy administration projects.

For carriers and producers with a negative view of standards implementation, the answer would be yes. For companies that embrace the fact insurers and agents need better two-way communication, such