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As the average amount of time consumers are willing to wait shrinks, businesses can't afford to disrupt the customer journey with long wait times and poor service.

Insurers linked to some of Wall Street's biggest firms have run into trouble over unhappy customers.

Insurers linked to some of Wall Street's biggest firms have run into trouble over unhappy customers.

As insurance agents venture into the realm of marketing themselves online, there is often a question of what image they should portray.

Does the GDPR apply to insurance-related businesses whose reach is limited to risks within the U.S.?

InsurTech is now moving rapidly into commercial lines, where attention and intent are focused on impactful solutions.

To avoid a race to the bottom on price, middle-market insurers should consider becoming the hub in a comprehensive network of business support solutions.

While surety is technically an insurance product, most insurance agents know it's significantly different than traditional P&C coverages.