We don’t need to completely uproot existing workflows to see technology improvements in the insurance world. (Photo: Shutterstock) We don’t need to completely uproot existing workflows to see technology improvements in the insurance world. (Photo: Shutterstock)

The property insurance industry is as competitive as it’s ever been in this country, thanks in large part to the wide range of options homeowners have when it comes to selecting an insurance carrier.

It’s always great for consumers to have a wealth of options to choose from, but what it means for carriers is that their customer service processes have to be airtight.

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