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The customer experience following a loss event is an insurer's opportunity to retain or lose an insured.

Discover the critical functions and best practices that result in winning app experiences.

The road ahead for the insurance industry will be a combination of the best that both man and machine can offer.

Customer satisfaction with agents saw the largest drop for businesses with 5-50 employees.

The largest declines in the study are among customers who had worker's comp coverage or commercial auto policies, according to J.D. Power.

Building trust with insureds through smarter conversations is critically important long before they're faced with a catastrophe.

Despite innovation in technology and pressure to move faster, the complexities of the insurance industry remain a hindrance.

Insurance brokering innovation will only succeed if the focus is on augmenting — not overriding — human capabilities.