{
  "author": {
    "name": "K V Dipu",
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    "articles": [
      {
        "uri": "/2021/09/09/digitizing-humanizing-customer-experience-in-insurance/",
        "title": "Digitizing & humanizing customer experience in insurance",
        "byline": "K V Dipu",
        "kicker": "Commentary",
        "prettyDate": "September 09, 2021",
        "timeToRead": "5 minute",
        "image": {
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        "summary": "The road ahead for the insurance industry will be a combination of the best that both man and machine can offer.",
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}