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Tony Caldwell shares his insights on how to thrive in a virtual world.

Today's insurance customers fully expect fast, easy-to-use platforms that do not bog down their busy lives.

Insurers and their customers both pay the price for inefficient claims after a catastrophe.

Study: Representation and warranties (R&W) insurance policyholders should move quickly with claims and come well-armed to the claims process.

Consumers are very comfortable with the digital experience and expect it for their insurance purchases and claims payments.

Investigating, documenting and communicating insurance coverage to policyholders are just part of the claims process.

"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.

Insurance firms that focus on artificial intelligence can leverage innovation to attract a new generation of professionals.