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Insurance claim form. When investigating a claim, tailor the investigation to a specific coverage issue. (Photo: Monika Wisniewska/Shutterstock)

Insurance carriers today are focusing on reducing claim cycle times and increasing claim closing ratios while maintaining a high degree of accuracy. Therefore, our industry is now in an age where companies are utilizing automation and internal intelligence to accelerate the claims adjudication process.

One of the key fundamentals in this process is investigating, documenting and communicating coverage to the insured. However, adjusters must still apply their critical thinking skills, along with using the automation and internal intelligence available to them, while completing this important claims activity.

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