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Person holding phone with an Apple Pay app on it. Aligning with an evolving “new normal” will require insurers to audit existing processes and consider new options. (Photo: J. Disney/ALM)

Digitization proved a game-changer for insurers when the pandemic made its way into the United States. Amid stay-at-home orders, carriers with systems in place to support remote operations found themselves at a distinct advantage.

Now, in the thick of the pandemic, insurers that have not yet adopted a highly digital approach must determine how best to meet policyholders’ demands for business continuity and an optimal claim experience, including faster, safer claim payments.

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