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Here are three ways insurance carriers can leverage artificial intelligence to attract a new generation of talent. (Photo: Shutterstock)

Commercial insurance faces a growing claims adjuster staffing gap. On the retirement end, there’s a rising tide of experienced adjusters leaving the profession. According to the Pew Research Center, nearly 10,000 baby boomers retire each day in the U.S., and about 25% of them leave positions in the insurance and financial services sector. Seasoned adjusters leave with a wealth of experience built up over decades, leaving newer adjusters to handle a rising volume of claims.

On the entry side, too few adjusters are entering the business to make up for the wave of departures. According to The Hartford’s 2015 Millennial Leadership Survey, only 4% of millennials are interested in entering insurance, compared to 36% interested in education and 31% interested in health care. The gap is especially acute in commercial insurance, where few college graduates have been exposed to workers’ comp, business continuity, and other types of claims outside of personal lines.

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