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Carriers can make it easier for organizations to get the coverage they need.

The insurance industry has been plagued with call-center problems for the better part of a decade.

Insurance companies must recognize that humans alone cannot provide the quick, seamless and user-friendly experiences that todays policyholders expect.

In this three-part series, John Sarich discusses the pros and cons and the future of CRM technology for insurance carriers and agents.

What's the likelihood of a serious data breach in 2017? Are hackers getting more creative?

What's the likelihood of a serious data breach in 2017? Are hackers getting more creative?

Insurance companies spend more than $6 billion each year in advertising to win new customers.

Active risk management programs can help agents, brokers and carriers know about important customer life events like buying a house or adding a teen driver so they can reach out sooner.