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Who is the most valuable person in your agency?

Technology, speed and loyalty matter to millennials.

Insurance offices risk losing business by making customers wait on hold for almost 28 seconds, new research has revealed.

Todays service and reward economy has elevated consumer expectations, and that creates a difficult challenge for most organizations.

Build an attitude of responsiveness and nimbility into your organization's business culture and you and your staff members will excel for customers.

Your customer service representatives are efficient, thorough and solve problems with a smile but they could be doing even more to help develop business.

Todays regulatory oversight of insurance still the purview of the states is designed to maintain a competitive balance in the industry.

Visual communications are more effective than text at conveying the meaning of your message.