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Todays service and reward economy has elevated consumer expectations, and that creates a difficult challenge for most organizations.
{ "author": { "name": "Dennis Barnes", "webUrl": "/author/profile/dennis-barnes/", "description": "", "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g", "estimate": 1, "social": [], "articles": [ { "uri": "/2017/02/08/the-first-three-steps-to-improving-your-customer-e/", "title": "The first three steps to improving your customer experience", "byline": "Dennis Barnes", "kicker": "News", "prettyDate": "February 08, 2017", "timeToRead": "3 minute", "image": { "uri": "", "width": "", "height": "" }, "authors": [ { "webUrl": "/author/profile/dennis-barnes/", "name": "Dennis Barnes" } ], "kickerNode": [ { "uri": "/news/", "sectionName": "News" } ], "summary": "Todays service and reward economy has elevated consumer expectations, and that creates a difficult challenge for most organizations.", "body": null } ] } }