Millennials, an article in Time magazine says, are "selfish and entitled," while Forbes refers to them as "the best generation of workers," but in P&C insurance they're beginning to be called the future of the industry.
Insurers are currently grappling with an aging workforce and looking to increase their market share.
In both of these endeavors, millennials have been identified as a key demographic for attracting new customers and employees. However, engaging and retaining these workers presents a unique set of challenges. By implementing new technology, streamlining processes and employing strategies designed to appeal to millennials, companies can successfully overcome the generation gap.
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