Andrew Schwartz and Keith Raymond of Celent co-authored a new study that examines many of the issues associated with the use of generative AI in insurance.
"With negotiations concluded, Allstate ultimately paid $500,000, which was $400,000 more than what the company was contractually required to pay," said plaintiff counsel.
While insurers should be open to utilizing new technology, they should also be cognizant of the unexpected exposures it can create for customers and their businesses.