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A bad economy and a soft market: It's the same old story for the insurance industry. But instead of pinning hopes on an elusive hard market, insurers are focusing instead on new markets and creative ways of doing business to win in 2011 and beyond.

Young agents need to learn many things, very quickly. Our panel of Millennials discusses strategies for working with family, how to impress seasoned colleagues and their futures.

Janice M. Abraham, president and chief executive officer of United Educators, is packing her bags for Sydney, Australia.

Tumblr is a new social media platform that incorporates blog-type posting, video and photo sharing, linking to others, messaging and many other functions in a fairly easy format.

The increasing necessity of staying constantly connected is not only driving up blood pressure but also the incidence of road accidents.

Making it easier for its independent agents to quote, bind and issue several commercial lines policies

Chris Amrhein provides a witty story about a disillusioned agent who learns the true meaning of insurance.

Jeffrey Wyrsch discusses why knowing Gen Y is a must for personal lines sales.