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Editors Note: In the second of our three-part series, we examine the review and processing phase of a vehicle accident claim and explore best-practice patterns. To access the first part, which focuses on the initiation phase, visit PropertyCasualty360.com/claims.

Its no surprise to observe that while innovation is definitely happening in some quarters, quite a bit more work remains to be doneand no doubt there will be some slipups along the way.

Its no surprise to observe that while innovation is definitely happening in some quarters, quite a bit more work remains to be doneand no doubt there will be some slipups along the way.

In the second of a three-part series, we examine the review and processing phase of an auto claim and explore best-practices.

In the second of a three-part series, we examine the review and processing phase of an auto claim and explore best-practices.

Customers are becoming happier with the way insurers are handling property claims, according to results from a recent J.D. Power study of homeowners.

A recent report provides some evidence that companies in certain sectors that invest in state-of-the-art claims processing practices and technologies may be reaping the benefits of demonstrable efficiencies and lower costs.

J.D. Powers 2013 U.S. Auto Claims Satisfaction Study revealed an overall improvement in customer satisfaction with auto insurance claims handling.