{
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        "uri": "/2015/01/01/service-with-a-smile/",
        "title": "Service With a Smile",
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        "prettyDate": "January 01, 2015",
        "timeToRead": "5 minute",
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        "authors": [
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        "summary": "Creating exceptional customer enthusiasm is the single strongest way to build and sustain top-tier growth over the long run. Our agency uses the Net Promoter Score (NPS) to measure that enthusiasm, understand how it is created or threatened, and identify what we call promoters, who are the most loyal and...",
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      },
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        "uri": "/2014/12/23/emotional-intelligence-highly-impacts-customer-exp/",
        "title": "Emotional intelligence highly impacts customer experience",
        "byline": "Gary Stephen",
        "kicker": "News",
        "prettyDate": "December 23, 2014",
        "timeToRead": "5 minute",
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        ],
        "summary": "Fast and generous claims settlements create high degrees of satisfaction. But using empathy to find thoughtful ways to positively impact someones life yields an emotional response for the client, who in turn will promote your agency.",
        "body": null
      },
      {
        "uri": "/2012/05/03/the-value-is-in-the-service/",
        "title": "The Value Is in the Service",
        "byline": "Gary Stephen",
        "kicker": "News",
        "prettyDate": "May 03, 2012",
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            "name": "Gary Stephen"
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        "kickerNode": [
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        ],
        "summary": "When a puff-back in the chimney of the home of a Rhode Island manufacturing companys CEO caused extensive damage throughout his familys elegant 7,200-square-foot Colonial home, his claims adjuster faced a complex case: The smoke damage to the decorative painting on the living room walls would require careful restoration, while...",
        "body": null
      },
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        "uri": "/2012/04/25/the-value-is-in-the-service-2/",
        "title": "The Value Is In The Service",
        "byline": "Gary Stephen",
        "kicker": "",
        "prettyDate": "April 25, 2012",
        "timeToRead": "8 minute",
        "image": {
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        "authors": [
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        "kickerNode": [],
        "summary": "Few circumstances can be as daunting as helping wealthy Americans maintain their expected quality of living after a loss.",
        "body": null
      },
      {
        "uri": "/2012/04/23/the-value-is-in-the-service-3/",
        "title": "The Value Is In The Service",
        "byline": " Gary Stephen ",
        "kicker": "News",
        "prettyDate": "April 23, 2012",
        "timeToRead": "8 minute",
        "image": {
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        "authors": [
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        "summary": "Few circumstances can be as daunting as helping wealthy Americans maintain their expected quality of living after a loss.",
        "body": null
      }
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}