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The "Verint Customer Experience Index" suggests insurers ask and answer seven key business questions to remain competitive.

The U.S. auto market is heavily concentrated with 10 large companies accounting for around 72% of the market.

Surplus lines premiums reached new highs for the past two consecutive years, according to stamping office data.

Giving renters the ability to bundle other lines of coverage improves customer satisfaction and brand loyalty, J.D. Power reported.

Customer satisfaction with agents saw the largest drop for businesses with 5-50 employees.

Consumer experiences, A.M. Best ratings and monthly costs were used to rank the home insurance providers.

The transaction will add about 3,400 independent agencies in 33 U.S. states to Liberty Mutual's business.

The overall market showed slight contractions from the year prior based on premiums written and earned in 2020.