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Despite digital transformation, telephones still play a vital role in policyholder relationships.

Diversity is not just a buzzword; it's a strategic imperative for the insurance industry.

Overall, 32% of home, auto and renters policyholders trust the accuracy of AI without human oversight.

Policyholders continue to demand more options, automation, and a seamless customer experience.

This story is part three of a five-part series for the Insurance Industry Charitable Foundation (IICF) Week of Giving.

The E&S marketplace continues to present fantastic growth opportunities, but the winds of change are blowing.

Inflation — combined with rising interest rates — has caused widespread disruption.