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Industry surveys of claims professionals have found that while improving the claims process is top of mind for many, their claims management systems lack the capabilities to drive customer retention and bottom line results.

What happens when the alleged mismanagement of a workers comp claim is blamed for a fatality? Presumptions, provisions and the Romano case.

The Obama administration's delay of implementation of the employer mandate of the Affordable Care Act (ACA) has thrown into a tailspin expectations of the acts requirements and revised expectations for other provisions of the Act.

The Obama administration's delay of implementation of the employer mandate of the Affordable Care Act (ACA) has thrown into a tailspin expectations of the acts requirements and revised expectations for other provisions of the Act.

Sedgwick President and CEO David A. North shares his comments and observations on a variety of workers compensation issues as a preview of his keynote at the 68th Annual Workers Compensation Educational Conference and 25th Annual Safety & Health Conference.

By optimizing claims management systems, insurers can enhance data collection and analysis to speed settlements and improve interactions with customers.

Congress is again being asked to amend the Medicare Secondary Payment Act, just six months after enacting reform legislation dealing with the issue, which took five years to pass congressional muster.

Congress is again being asked to amend the Medicare Secondary Payment Act, just six months after enacting reform legislation dealing with the issue, which took five years to pass congressional muster.