Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Michael Chochrek, is the insurance solutions principal consultant for Harte-Hanks Trillium Software.

Industry surveys of claims professionals have found that while improving the claims process is top of mind for many, their claims management systems (CMS) lack the capabilities to drive customer retention and bottom line results. For example, according to a recent study by Accenture, 78 percent of claims executives surveyed are upgrading their claims management systems and 66 percent think their claims management systems are not optimized to collect and analyze the growing volume of data to improve claims management.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.