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Despite the massive expenditure of money, time and resources to implement and maintain a claims management system (CMS), many claims professionals are not satisfied with the capabilities provided. In fact, a recent report by Accenture states that 78 percent of claims executives surveyed are upgrading their claims management systems.

Moreover, 66 percent of survey respondents believe their claims management systems are not optimized to collect and analyze the growing volume of data to improve overall claims management.

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