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As repairable and total-loss auto claims are being paid faster, policyholders and claimants report being a little happier about the entire claims process.

Hiring the right third-party administrator (TPA) to handle an organizations claims, and then working with the vendor in a productive partnership, are two of the most critical responsibilities many risk managers face.

Robust carrier websites that can complete more complicated processes make interaction with agents seem less important, according to an auto-insurance survey by J.D. Power and Associates. But what about agent intervention when problems arise?

Robust carrier websites that can complete more complicated processes make interaction with agents seem less important, according to an auto-insurance survey by J.D. Power and Associates. But what about agent intervention when problems arise?

A greater focus on service has led to overall improvement in claims performance, but emerging risks will challenge the insurance industry over the next decade.

Claims professionals performance as a whole is improving, and the greater focus on claims service in recent years comes just in time to address new and emerging risks that will challenge the insurance industry over the next decade, according to the chief executive of Willis Group Holdings.

The shift from single or small groups of physicians practice to multispecialty and multistate physician networks and hospitals will likely drive a change in the Medical Professional Liability (MPL) insurance sector, according to Moodys Investors Service.

The shift from single or small groups of physicians practice to multi-specialty and multi-state physician networks and hospitals will likely drive a change in the medical professional liability (MPL) insurance sector, says a report from Moodys Investor Service.