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NU’s Mark E. Ruquet reported recently on a J.D. Power and Associates survey about overall satisfaction among auto-insurance consumers. The good news was that consumer satisfaction was the highest since J.D. Power began the service in 2000. The bad news, for some of us, is that interaction with an agent fell to the fourth position of importance. Auto-insurance customers ranked policy offerings as the most important. Other attributes that were high in the ranks were price, billing and payment, and claims service.

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