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Courts increasingly regard social media as potentially dispositive evidence in litigation. Destruction of this information will amount to spoliation, monetary sanctions and the proverbial "kiss of death" for even experienced litigators.

The concept of self-service is evolving as auto consumers, particularly those of the Gen Y era, desire more control and better access to the claims process, from FNOL to resolution.

Consumers, especially Millennials, desire more control of the auto claims process, from FNOL to resolution.

Consumers, especially Millennials, desire more control of the auto claims process, from FNOL to resolution.

Social media began to impact insurers in 2009 as pioneering companies used the networks to promote and protect their brands. Over the next several years, various surveys charted its growing use and sophistication

Social media began to impact insurers in 2009 as pioneering companies used the networks to promote and protect their brands. Over the next several years, various surveys charted its growing use and sophistication

Social media in claims investigations is certainly not a novel idea, though its application is continually being refined.

Use 2013 as a catalyst to improve your claims organization. Here are 13 simple resolutions to positively impact the bottom line.