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Claims professionals should heed the example set by Pop Warner fifth grade football players. These kids beat the odds and became undefeated. Simple blocking and tackling lead to their victory.

Claims professionals can learn from the controversial NFL player's numbers and winning innovations.

Drive optimal outcomes while dissuading fraudsters with these investigative measures.

Drive optimal outcomes while dissuading fraudsters with these investigative measures.

Self-service claims processing allows insurers to reduce costs while improving customer satisfaction.

Self-service claims processing allows insurers to reduce costs while improving customer satisfaction.

Effective listeners differentiate between words and people, as the latter bring meaning to the former. The communication of the message is just as critical as the receipt of the message.

Quality assurance takes into account accuracy, investigation, and metrics (AIM).