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Claims operations are getting headline coverage lately, driven in no small part by recent references to Accentures claims survey that lists core systems replacement, data and analytics, and workforce growth as the top three priorities and Celents claims fraud report highlighting reduction in fraud as one of the key levers...

Is technology keeping pace with the claims operations for property & casualty carriers?

Is technology keeping pace with the claims operations for property & casualty carriers?

Consumers, especially Millennials, desire more control of the auto claims process, from FNOL to resolution.

Consumers, especially Millennials, desire more control of the auto claims process, from FNOL to resolution.

Executives appear to be in agreement that improving combined ratios will be more easily achieved than increasing underwriting profits, at least until the economy returns to a more reasonable footing.

Executives appear to be in agreement that improving combined ratios will be more easily achieved than increasing underwriting profits, at least until the economy returns to a more reasonable footing.

Insurers who invest wisely in IT infrastructure can streamline claims operations while propeling customer satisfaction. One VP elaborates...