Is technology keeping pace with the claims operations for property & casualty carriers? It all depends on who you ask. PropertyCasualty360.com exchanged email with several claims leaders who agreed to take part in a discussion on claims technology and other issues. They voiced their opinions on issues such as mobility, and the workload placed on adjusters.
Taking part in the Q&A were Peter Settel, senior vice president and CIO, Homesite Insurance; Alexandre Lambert, manager, assistance and claims service, Industrial Alliance Auto and Home; and John Foster, vice president, claims, Farmers Alliance Companies
PC360: How has mobile technology changed things such as case assignment, First Notice of Loss, location, and routing?
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