AN EFFICIENCY problem sometimes can nag at you for years. Then, when you discover a solution, it seems so obvious that you can't figure out how you missed it for so long. We had such a problem for which we recently discovered a solution at a users

IN PREVIOUS columns I have referred to the process of "creative brooding," which I learned from a friend. It means to mentally depart from the normal business environment and imagine what your business could be like if you had no

FIVE years ago Blockbuster Video was right on target in the home-entertainment industry, providing movies for rental on videotape and DVD. Now, however, another option seems to be at the cutting edge, as customers increasingly turn to movies that are

DURING the holiday season, I lost my cell phone amid a frenzy of year-end activity. When I visited the cell phone store to replace it, I learned that since my contract period had just expired, I was eligible for a discount on an upgraded phone. (I

HAVE you ever watched the TV program "Fear Factor"? To me, some of the stunts that frighten contestants don't look so bad. The reason some things seem easy to us, when others find them difficult, is simply that they don't scare us. For instance, I'm