U.S. homeowners' and renters' insurance customer satisfaction has reached an all-time high following a multi-year run of declining catastrophic losses and relatively stable pricing, according to the J.D. Power 2017 U.S. Home Insurance Study.
Whether insurers can maintain these high levels of customer satisfaction will be tested following the historic property losses and profit strains created by Hurricanes Harvey and Irma.
Related: In Harvey and Irma's wake agents and brokers need to pay attention to flood insurance reform
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