Insurance carriers with a clear telematics policy that explains how driver data is collected and used, such as personalized policies and rates, could overcome data-sharing concerns, especially among younger policyholders. (
Credit: Denys Prykhodov/

Rising premiums combined with low customer satisfaction are causing nearly half (49%) of U.S. policyholders to reconsider their auto insurance carrier, according to the J.D. Power 2024 U.S. Insurance Shopping Study. The study revealed 29% of those shopping around switched to a new carrier in the past year, with Gen Z making the most changes. Some policyholders are concerned that telematics programs are the reason behind their higher rates.

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Ashley Hattle-Cleminshaw

Ashley Hattle-Cleminshaw serves as ALM's PropertyCasualty360 Senior Editor. She brings 10 years of experience in journalism and communications to the editorial team. Reach her by sending an e-mail to [email protected].