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On the upside: Most U.S. insurers are turning a profit. On the downside: Too many are reliant on dated technology.

Business owners are realizing that they are either uninsured or vastly underinsured for cyber protection.

Insurance automation: Recent research illustrates a significant change in customer expectations.

Rental facilities that leverage technology to enhance operations will win both with insurers and customers.

Consistently identifying property and corresponding business records can create underwriting challenges for insurers.

When you provide a digital payment option, you make your life easier, and you make your customers happier.

Evolving for the better: Agents and brokers should be well-versed in these issues to anticipate the industry's future.

The threat landscape continues to change as bad actors refine their cybercrime tactics and expand their attack options.