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Harleysville Group Inc. announces the appointment of Arne Herenstein as senior vice president and CIO. In this position, he will direct the company’s ongoing information technology strategy, integration, and development efforts. He will report to Michael L. Browne, Harleysville Group’s president and chief executive officer.

Harleysville Group Inc. announces the appointment of Arne Herenstein as senior vice president and CIO. In this position, he will direct the company’s ongoing information technology strategy, integration, and development efforts. He will report to Michael L. Browne, Harleysville Group’s president and chief executive officer.

Anand Rao, principal with PricewaterhouseCoopers’ Diamond Advisory Services, lists four key technology developments that insurers must fully understand the implications of—and aggressively take advantage of—to remain competitive in the years ahead:

Given that consumers have become intensively interconnected through social networking, insurers must become acutely aware of how the experience of one customer can be amplified—and can seriously impact the company’s image among a wider base of potential and existing customers, according to two PricewaterhouseCoopers experts.

Brokers and agents, business owners and employees are all caught in a current of change, moving from the traditional employee benefit packages into unfamiliar waters as offerings, regulations, and needs evolve. With this sea change comes a wave of new opportunities.

The number of agents and brokers selling personal lines insurance is declining, as direct sales by insurers rise and companies seek to create new relationships with customers, according to PricewaterhouseCoopers.

U.S. regulators are busy laying the foundation for modernizing solvency standards aimed at better understanding a carrier’s ability to withstand the stress of insured losses and making that reporting globally acceptable, experts say.

While the types of captives formed and the coverages may vary, one point regulators agree on is that business is up and more captives are in the pipeline for 2011.