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The bar continues to get higher for insurance customer digital expectations.
The P&C insurance industry is squarely in the middle of recent work to improve workplace equity and inclusion.
Despite returning roughly 7% of premiums, industry changes due to the pandemic went largely unnoticed by consumers during the past year.
J.D. Power tracked customer loyalty by calculating the percent of insurance customers shopping in Q1 versus the prior quarter.
The NAIC's annual market data report reveals the industry wrote $108B in homeowners multi-peril coverage in 2020.
Stay safe while using outdoor heaters with these tips, which include an old plumbing trick for testing gas lines.
Cycle times for claimants improved to 10.3 days during the pandemic, down from the pre-virus average of 12.6 days.
J.D. Power says customer service is the single biggest factor driving existing-customer renewals.
The 500 companies that made this year's list represent two-thirds of the U.S. economy, with $14.2 trillion in revenue.
Many drivers disable the anti-accident features in their cars, trucks or motorcycles because they say the tech is annoying or distracting.