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A tornado roared through the northern part of Alabama on April 27, claiming 243 lives and causing more than $2 billion in insured damage.

The alphabet soup of CCM (customer communications management) and ECM (enterprise content management) along with CRM, EBPP, BPM, and a host of others aren't topics that are likely to grab the attention of senior executives.

Mark Breading, a partner with the research and consulting firm Strategy Meets Action (SMA), discusses his latest research on Customer Communication and Content Management with Bob Hyle, editor-in-chief of Tech Decisions.

SMA Strategy Meets Action is conducting a research study in partnership with Tech Decisions on the topic of customer communications and content management.

Forrester senior analyst Ellen Carney speaks with Tech Decisions editor Bob Hyle about the challenges facing insurers in the area of enterprise content management.

The issue of enterprise content management has been kicked around home offices for years and there remains a significant number of insurance carriers that have chosen to delay implementing such a system.

It didn't take Grinnell Mutual Reinsurance Co. 100 years to realize changes needed to be made in how the company handles workflow and business processes.

Insurers find one way to stop budgetary bleeding is to assert greater control over their documentsand virtually all the content they produce. Document management not ...