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A great insurance-customer experience helps build business value while a poor one erodes it, according to Watermark Consulting.

Tony Jacob with Amazon Web Services cites real-world examples to illustrate the benefits of cloud computing for insurers.

Digital-first insurance providers are moving in to meet a need that they argue incumbent insurers have missed.

When it comes to working with small business owners, independent agents have several clear advantages.

While devices with cameras are more popular, there are better tools that offer better protection and deeper discounts.

Insurance providers navigating the pandemic must consider whether remote-only is the best way to manage their workforces and serve customers.

Innovating the document process can allow insurers to price and underwrite more accurately, increase efficiency and serve customers better.

While the willingness to share data is there, the desire varies depending on the type of information being collected.