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Starr Companies CMO on knowing one's strengths, being the keeper of the brand, and her No. 1 choice each day.

Follow up with your clients: Respondents to a Chubb survey say they failed to buy key coverages because they thought they already had it.

March is National Ethics Month, and when faced with tough decisions with multiple solutions--how do you determine which is the "right" answer?

March is National Ethics Month, and when faced with tough decisions with multiple solutions--how do you determine which is the "right" answer?

Welcome to March, in which we once again celebrate National Ethics Month. My lesson to the industry is not based upon the traditional right versus wrong approach but rather a path that applies ethics to the practical issues insurance folks face every day: right versus right.

Recently, I was in the office of our family orthopedist and saw the group's mission statement on a poster. As I read the commitments listed there, it occurred to me that all of these could also apply to claims management, but two of them were especially applicable

Welcome to 2015. We get a fresh slate to work smarter, possibly harder, and to continue to make a difference in the lives of all who come in contact with us. Im not a big believer in New Year's resolutions, since theyre usually broken as fast as they are made....

Small business owners are exposed to fraud every day. Are your clients properly protected?