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Failure to adapt can leave a major insurer looking as obsolete as Kodak does today. Two specific disruptive forces hit close to home.

Failure to adapt can leave a major insurer looking as obsolete as Kodak does today. Two specific disruptive forces hit close to home.

A company can easily overlook these crucial areas and considerations when evaluating the performance of its claims management program.

A company can easily overlook these crucial areas and considerations when evaluating the performance of its claims management program.

In the second of a three-part series, we examine the review and processing phase of an auto claim and explore best-practices.

In the second of a three-part series, we examine the review and processing phase of an auto claim and explore best-practices.

The customer may be king, but insurers cant afford to treat every customer like one. Knowing who to retain, who to target for up-selling and who deserves royal treatment are goals behind todays customer analytic solutions.

The customer may be king, but insurers cant afford to treat every customer like one. Knowing who to retain, who to target for up-selling and who deserves royal treatment are goals behind todays customer analytic solutions.