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In this article, we will present claims management fundamentals focusing on corporate claims that require the input and contributions of numerous people and departments. However, it should be noted that many of the same fundamentals apply to public entities, risk pools, insurers, and third-party administrators (TPAs).

Ideally, each company should address these fundamentals before claims started coming in, but since that is not possible, these should be developed as soon as practicable. Some of the people and departments that should lead or be involved in this charge include, but are not limited to: senior management, operations managers and supervisors, human resources, occupational health & safety, legal and all company employees.

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