To achieve maximum customer satisfaction, organizations must truly understand the concept of the customer journey and maintain consistent conversations across all communication channels and touch points.
To achieve maximum customer satisfaction, organizations must truly understand the concept of the customer journey and maintain consistent conversations across all communication channels and touch points.
PC360 asked several leading insurance consultants at the IASA Educational Conference and Business Show to offer some advice to those who might be considering some new software for their business.
PC360 asked several leading insurance consultants at the IASA Educational Conference and Business Show to offer some advice to those who might be considering some new software for their business.
Tech Decisions asked several insurance technology analysts what value carriers can receive through the development of a mobile strategy. Taking part in the discussion are: Kimberly Harris-Ferrante of Gartner, Leah Hollstegge of Ward Group, Gerald Shields of The Nolan Company, and Chuck Johnson of Celent.
When technology begins to explode around an industry such as insurance, early adopters react with quick movement to get in on the action. But how many of those companies actually take the time to develop a strategy in the face of pressure to react to the quick actions of the...