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Incredibly, it has been almost a year since I started writing this column. It has been a year in which I have worked with numerous carriers, visited with many vendors, attended trade shows, and talked

In the film The Godfather Part III, the character of Michael Corleone laments, "Just when I thought I was out, they pull me back in." Some CIOs might be saying the same thing about their legacy system

The "Shop Talk" column is concerned with all things technology-vendor related: how to organize and execute a vendor search, how to negotiate a good deal, and how to implement third-party software. In

Large insurance companies typically implement one of two claim-handling models.

A second-week claims adjuster trainee easily can testify to the fact the speed at which a claim is closed is in direct proportion to the end cost of that claim. Speed of task to reduce cycle time has

Accenture has introduced the Accenture Life Insurance Platform, an enhanced version of the former NaviSys policy administration and new-business processing platform featuring new product

As ACORD membership keeps growing in both number and geographic diversity, and as the lines between the IT and business departments continue to blur, ACORD standards and services are evolving to keep

Not so long ago, standardized paper forms were a new idea--one form replacing warehouses of carrier-specific versions. The underlying concept, and ACORD's mission, was to improve business by improving