Sales & Marketing

In the classic film "Cool Hand Luke," the lead character got a lot of grief for a "failure to communicate." The same can be said for producers who don't communicate with their customers. Here are some tips on how to protect yourself and your agency.

Tyler, Texas, located 100 miles southeast of Dallas, boasts picturesque antique shops, mom-and-pop specialty stores and charming brick streets.

In September's article, I challenged you to create 60 or so questions to use as basic preparation tools for beginning the sales process.

Missing claims deadlines, improper policy termination and failure to pay claims properly top the list of reasons why property-casualty insurers are out of compliance during market conduct exam.

Agents are boiling over with frustration at carriers who are focused entirely on growth regardless of loss ratio.

In the professional lines arena of the insurance industry, numerous forces at work affect the market between the ebb and flow of the hard and soft cycles.

Excess/Surplus Lines Claims Assn. has changed its name to the International Assn. of Claim Professionals.

Twitter, tweets, tweeters (or twitterers, rhymes with widowers, which is ironic because obsessive users can make their loved ones feel abandoned) are just some of the words used to describe this latest rage.