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"As more and more insurers move from concept to real production use with drones, partnering with third party solution providers will allow for the seamless integration of data and imagery into workflows," David Lyman, co-founder and CEO of BetterView said in a press release about his company's recent partnership with Loss Control 360. (Photo: iStock)

Farmers Insurance recently announced it is expanding its use of the Salesforce Intelligent Customer Success Platform to improve engagement between its agents, employees and customers nationwide. ”Our commitment to constantly look for ways to improve the customer experience is at the root of our efforts in the area of technology innovation,” said Ron Guerrier, chief information officer at Farmers Insurance, in a press release about the insurer’s partnership with Salesforce, the San Francisco-based cloud computing and software company. “With Salesforce, we’re looking to empower our agents with the information and technology they need to help transform customer experiences at each and every interaction — whether that’s on the phone, online or in-person.”

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