Going digital is more than the sum of individual initiatives, and insurers who fail to grasp that will lose opportunities and competitive advantages.
According to McKinsey & Co.'s "The Making of a Digital Insurer" report, successful digital firms leverage mobile, social and the cloud to make better decisions, automate processes and deepen their connection with customers.
Truly successful digital carriers go one step further and integrate digital into everything from strategy and organizational structure to day-to-day operations and workplace culture.
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