When Wayne Umland joined Glatfelter Insurance Group nine years ago as executive vice president and CIO, the privately owned insurance broker managed one major program: selling accident/sickness policies and property/casualty products to volunteer fire/emergency services departments. Today, the company offers products in three additional markets–hospice and home healthcare, special districts, and small municipalities.

"When I got here, the company was growing phenomenally," Umland recalls. "The top leaders knew they needed to have more than just a little MIS shop and start thinking strategically about IT."

Based in York, Pa., Glatfelter is a managing general agency that contracts with carriers to serve as their underwriting, policy writing, and claims arm. Although not a carrier itself, Glatfelter performs the same functions as a carrier, such as qualifying and accepting risks during the underwriting process, issuing real-time quotes, developing new products, paying claims, and working with independent agents in the field.