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Despite returning roughly 7% of premiums, industry changes due to the pandemic went largely unnoticed by consumers during the past year.

News from HUB International, Patra, Merchants Insurance and more.

Highlights from the April 28 webcast "The Rise of the Digital Insurance Agency: 3 Award-Winning Agents Share How They Drive Growth with Digital."

J.D. Power tracked customer loyalty by calculating the percent of insurance customers shopping in Q1 versus the prior quarter.

A recent study highlights the opportunities low digital adopter agencies could be missing out on this year.

These steps will help insurance agencies overcome new and exciting challenges in their workforces.

Customer service, claims management and price remain key to renewals, according to a consumer survey.

While cheap rates are appealing, two other factors are proving to be more important in customer satisfaction.