Applied Systems and Market Insights Group report defines what steps make up a well-rounded customer experience, and details what technology agencies must have within the next four years.
Carriers that differentiate their customer service experience through a carefully designed, thoughtfully executed and adaptable digital strategy are more successful than their competitors at reducing customer service costs while increasing customer satisfaction and retention. And that's not all.
Novarica surveyed P&C insurers about current and planned deployments in areas of analytics, data, digital channels, modern applications and innovative business practices. Here's what they found.
As a result of increased accessibility and tech sophistication, agents will find ample growth opportunities. But the most impactful industry changes will be driven by big data, security and mobile technologies.